KalkanHouse.com - a luxury villa in Turkey

General

These terms and conditions govern all Bookings that you make with us.
Upon the return of the booking contract, you agree to these terms & conditions (by doing so, all names listed on the booking form also agree to the terms & conditions).
All offers which we advertise, are subject to availability.
The lead member of the party must be over 21 years old.
We reserve the right to refuse, at our sole discretion, any booking you place with us.

Your Booking

A Ł200 non-refundable deposit (unless the booking is cancelled by us) secures your booking and must be paid within 7 days of your provisional booking. The remaining balance is to be paid 3 weeks before your arrival date.
If the booking is made less than 3 weeks before your arrival date, then the full balance must be paid within 7 days after your provisional booking.
The price quoted is based on the villa itself, and not on the number of guests.
The names of all guests must be provided. If these are changed between the time of booking and the time of arrival, then you must inform us of the changes.
If circumstances beyond our control should make the rental properties unavailable, then the customer will be advised as soon as possible and a refund of monies paid unless the change/cancellation arises from reasons of 'Force Majeure'.

Payment

We accept cheques and bank transfers only.
We only accept cheques for the exact amount quoted, and will not refund any money for overpayment.
We don't accept cheques within 7 days of the date of arrival.
The price for renting the premises as stated on the booking form at the time of booking is fully guaranteed and no surcharges will be added to the costs shown on the booking form.
We reserve the right to treat the booking as cancelled if we do not receive the balance by the due date.
Payment for airport transfers, welcome packs, day trips, and car hire etc. must be paid locally after arrival.

Your Stay

The arrival time on the first day is after 12:00 and the departure time on the last day is no later than 14:00. If these times are inconvenient to you, then please notify us in advance (we cannot guarantee that your request will be granted).
Yesil Kaya sleeps a maximum of 8 people.
No pets accepted.
Smoking is not permitted inside the villa.
Please ensure that you take all your belongings with you when you leave, as it cannot be guaranteed that they can be forwarded to you afterwards.
For safety reasons breakable china and glass must not be used by the pool.
The owners, or our management company reserve the right to enter the premises at any time for legitimate reasons.

Security

All doors and windows must be closed whenever you have left the property. Please note that the bolts on the doors should be in place when you are not in the villa and at night for security reasons.
Three safety deposit boxes are provided. It is advisable to utilise these for all valuables including mobile phones and cameras.
The loss of the door or safe keys will result in replacement charges.

Damages

You and your guests are responsible for the house and for any loss or damage to the property or its contents by any member of your party.
Cars, contents, luggage and personal belongings are left at the property at your own risk.
You are kindly requested to be responsible for the day to day cleaning and for keeping the property in an orderly fashion.
Upon departure, you are asked to leave the property in good condition and to report any damage/breakages to us.
All damages must be paid for on your return.

Insurance

All members of your party need adequate travel insurance to cover both themselves and their possessions.
The owners and their agents do not accept liability whatsoever for death, personal injury, accidents, loss or damage to persons or personal effects however caused as a result of use of the pool and villa, including items left in the safe. It is your responsibility to ensure that children are supervised when on the premises.

Complaints or Dissatisfaction

In the unlikely event of a complaint during your stay please contact the Management Company immediately. If the matter cannot be resolved you should contact the owner, as soon as possible.
In such an event, the owner may at their discretion offer alternative accommodation of comparable cost (if available). By accepting this alternative accommodation, you will not be eligible to claim for further reimbursement.
If the matter is not resolved, the customer must follow up the complaint in writing to us within 14 days of the end of the rental period.
If the problem has not been reported as detailed in this clause we cannot accept responsibility for any claims or complaints.
The owners or their agents cannot accept responsibility, or be liable in respect of damage, changes or inconvenience caused by lack of power or water, strikes, fires, floods, closure of airports, weather conditions or other events beyond our control. Compensation for such events should be taken up with your insurance company.

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